The first step in solving a problem is understanding what that problem actually is. You need to be sure that you’re dealing with the real problem and not just its symptoms. Problem solving consists of using generic or ad hoc methods in an orderly manner to find solutions to difficulties.

We emphasize problem solving through strategies such as:
• Defining the problem
• Visualizing the problem
• Drawing a diagram
• Breaking the problem into smaller pieces
• Collecting and organizing information about the problem